Frequently asked questions

Within the first six months of all new tenancies, we provide additional support. This means we will allocate additional time to help tenants settle in their new properties. This is at no additional cost to landlords and is built into our packages. Why do we do this, you may ask? By providing intensive support to tenants within the first 6 months of their tenancy, we can help the tenant settle in their property, which means tenants are twice as likely to look after the property and this minimises voids. This means we are investing in the property for the long term.

This is something we deal with a lot, as a landlord you can contract us to undertake this work and get this to the necessary standard. Once this is completed then we will undertake property management. So if you are in this situation do not despair.

This means that you as a landlord can rest assured that you will receive your rent on time every month, regardless of the tenants situation.

For this service we use an external agency called Rent on Time, as the letting agent we complete all the paperwork so you don't have to. 

With all repairs and maintenance we will strive to provide you with 2 quotes so you can get value for money. Tradespeople like everyone else have had price increases. We only with tradespeople who are reliable and trustworthy, so rest assured that your work will be done to the best standards.

If you want to source your own tradespeople then we can accommodate this. As an ethical provider our aim is to make the house free from hazards, please do budget maintenance costs into your budgets.  We will try to be as flexible as we can but we do have a duty of care to tenants and if as a landlord you refuse to engage in necessary and remedial work we may have to cease contracts.

We have no upfront costs and all payments will be taken from your rent. For all new customers we are offering the first month at 50% discount. For only £32.50 get complete peace of mind and have a try at our service with no ties. (This is for full property management for the month)

For existing customers we have an ongoing promotion to reward your loyalty. Our promotion can save you thousands.  For example if you have a property which we manage which is rented for £500 per month and we manage it for 3 years. In the first year we will charge £65 per month, in the second year this will reduce to £60 and in the third year we will reduce this to £55 per month (this the maximum it will be reduced by). Imagine if you have a few properties the savings will be in the thousands. This will not be per tenant but length of time you have had you property with us. We want to reward your trust.

We completely agree, this is why we set up in the first place!

We are a small organisation and are not here to chase more. We focus more on quality then quantity unlike most other letting agents. We want to provide the best of service and run a tight ship. When you work with us, you work with specialists. We love working with small portfolio landlords so the one that has 1-3 properties. If that is you, then get in touch.

You just have to do a Google search and you will find out how competitive  our prices are for our customers. We can do this by not subscribing to expensive online property portals like Rightmove. and we pass this saving to you. We have contacts with the Local authority and local communities to find the right tenant for you. This may mean we may take a bit longer to find you the right tenant but be rest assured we will communicate with you throughout the whole process.

We also are online based which means we don't have to rent expensive office space this saving will be passed on to you.

Our good reputation means we have access to tenants who have been previous clients of ours and they recommend us to their friends and family. We currently have more tenants then properties and are keen to source more landlords.

We will liaise with the tenants on a 24 hour line.  We will have an individual agreement with all landlords as to how this will work, so if you choose to do the work yourself you will be free to do this. We have contacts with local builder's, plumbers, electricians etc. We can recommend the scheme of work and it is up to you whether you choose to use these local businesses. In this way we support local tradesmen and keep money locally within community. We will have an agreement with each landlord for a small reserve for emergency works. If properties need to be made safe we will undertake this immediately such as a water leak.

Our positive track record means we have regular enquiries from members of the public looking for properties. The demand exceeds our supply. 

We work with Local authorities, homeless charities, youth accommodation and many other organisations to find you the best tenant for your house.

Our tenancy support is so successful that 70% of the time our tenants will help us find new tenants. They refer to us as good landlords and will recommend us to their friends and kin. 

We are members of BLA (British Landlord  Association),  Property Redress Scheme and Tenants Deposit Scheme. We also offer our tenants the option of being part of the low deposit Reposit scheme. We have all the regulations in place to run our organisation effectively and you will be protected at all times.

We have been landlords for nearly 3 decades, and if you have been in the business for as long as we have you will know that their will undoubtedly be some tenants who just don't abide by the 'rules'. This is regardless of how well you vet people. Situations change and so do people.

In these instances we will help you and support you. We have good connections with legal firms and the courts. We are not trained legal experts but we can definitely be a listening ear and guide you through this process. 

Do you have any further questions then get in touch