How My Landlord Cares Supports Both Tenants and Landlords

At My Landlord Cares, we believe that a thriving rental sector depends on one simple principle: when landlords and tenants are supported, everyone wins.

Founded by landlords who experienced first-hand the frustrations of traditional letting agents, our agency is based in Sheffield, South Yorkshire, and built on the belief that ethical lettings and proactive support can transform outcomes for both property owners and the people living in their homes.

In a sector often divided by mistrust, we aim to bridge the gap — providing tailored, human-led solutions that protect investments, sustain tenancies, and create stronger communities.

Here’s how we do it.

We know what it’s like to be a landlord — because we are landlords ourselves. We understand the pressures, from meeting compliance standards to avoiding long void periods and handling tricky repairs.

Our agency was born out of frustration with high street letting agents who too often fell short: poor communication, unexpected fees, and a lack of understanding about the realities landlords face. That’s why My Landlord Cares was created — to deliver what we couldn’t find elsewhere.

When you work with us, you’re not just getting an agent. You’re getting a partner who knows your property matters and treats it with the same care we give to our own.

We’re proud to offer a service that goes beyond the transactional. We don’t just match tenants to properties — we stay involved, engaged, and accountable.

Here’s what sets us apart:

From tenant sourcing to compliance checks, rent collection to maintenance coordination, we handle everything so you don’t have to. But what’s unique is how hands-on and personal our service is. You’ll deal with one point of contact — someone who knows your property inside out and responds when it matters.

Whether you need to make your property tenant-ready or carry out improvements, we have a trusted in-house team that can handle everything from small repairs to full refurbishments. No chasing tradespeople, no delays. Just results.

We believe in fairness and clarity. That means no hidden charges, no sudden bills, and a clear explanation of what you’re paying for — always.

Ethical letting means not leaving tenants behind.

We support people from all walks of life — including those who may face challenges with credit, income, or mental health — because we believe everyone deserves the chance to build a stable home.

Here’s how we make that happen:

We work closely with local charities, housing officers, Citizens Advice, and Sheffield City Council to make sure our tenants get the help they need to succeed in their tenancies — whether that’s budgeting support, signposting to services, or practical advice.

Tenants are often frustrated by agents who ignore repair requests or pass them from one department to another. We don’t do that. We respond quickly and aim to fix problems before they become crises, keeping tenants happy and properties in good shape.

Sometimes, tenants just need to know someone is listening. We build strong relationships by being approachable, respectful, and available. That means tenants stay longer, look after the property, and communicate more openly — a benefit to both sides.

We don’t work in isolation. We’ve built a wide network of partners across South Yorkshire to help deliver meaningful impact.

We work with:

• Local councils and housing teams
• NRLA (National Residential Landlords Association)
• Charities and voluntary organisations
• Citizens Advice
• Support services for vulnerable tenants

These partnerships allow us to tackle problems early, prevent evictions, and keep people housed. And when tenants are supported, landlords benefit from fewer voids, less conflict, and lower costs.

Because we take a joined-up approach to lettings, we’ve seen results that speak for themselves:

• Higher tenant retention
• Faster turnaround of vacant properties
• Lower repair costs through early intervention
• Better compliance with ever-changing housing regulations
• More trust between landlords, tenants, and the local community

With rising living costs, a growing demand for rentals, and increased pressure on landlords through legislation and taxes, the lettings landscape is shifting. It’s no longer enough to be “just another agent.”

At My Landlord Cares, we believe the future lies in collaboration, compassion, and competence.

We’re not here to take shortcuts. We’re here to raise standards, build relationships, and show that there’s a better way to do lettings — one where both landlords and tenants are genuinely supported.

If you’re a landlord who’s tired of feeling like just another number — or a tenant who’s been let down by poor management — My Landlord Cares is here for you.

We’ve built our agency on empathy, experience, and ethics — and we’re proud to offer a service that truly makes a difference in Sheffield and beyond.

Let’s talk. Contact us today to find out how we can support you.

My Landlord Cares is an ethical letting agency based in Sheffield, South Yorkshire. Founded by landlords, we provide full property management, tenant support, and in-house refurbishments — all with one point of contact and no hidden fees. We believe in doing lettings differently.